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Understandably, during the course of our activities and meetings with tenants, landlords and intermediaries, questions are asked that relate to all aspects of Inventory services and we do our best to answer them accurately. Some are listed below but do please contact Eagle Inventory if you have any questions or queries that remain unanswered.

What advantage is there in instructing the services of an Independent Inventory Company?
There are many advantages in favour of our services for tenants, landlords and intermediaries, the principal of which is protection. The Inventory report itself is a detailed legal document prepared by a professional and presents unbiased clarity. By serving as an accurate representation of condition and contents it displaces misunderstanding and doubt, either of which can result in both time and cost repercussions. Check-In and Check-Out reports reinforce the Inventory and the benefit of an independent professional being present to ensure that correct procedures are followed is also reassuring for all parties.

Is it necessary for the tenant, landlord or intermediary to attend the property for Check-In and/or Check-Out?
The Check-In is the occasion when the keys are handed over to the new tenant at the property on the first day of the tenancy, which is also the time when the tenant signs to acknowledge the Inventory and safe receipt of the keys. The Check-Out provides an opportunity for the tenant to discuss the inspection and return the keys but it is not necessary for the tenant to be present for the duration. The presence of the Inventory Clerk negates the need for either the landlord or any intermediary to attend.

What is the definition of fair wear & tear and can it be the cause of monies being deducted from a rent deposit at tenancy end?
Normal wear & tear is acceptable and is not a deductable cost providing it is reflected in the legal definition which is ‘reasonable use of the premises by the tenant and the ordinary operation of natural forces’. However, excessive wear & tear or unreasonable usage can, and normally does, result in a charge.

If an item is broken by the tenant is the landlord entitled to seek full reimbursement for the cost of a new replacement?
No, unless the broken item is brand new and unused, which is unlikely. Most breakages are subject to an assessment that will take into account age, condition, quality and degree of damage and then a compensation formula will be applied to achieve the correct level of recompense. In any event the law does not allow for ‘new for old’ at the expense of the tenant, otherwise known as betterment.

In the event of dispute over the responsibility for damages or dilapidations at the end of tenancy, who can be trusted to offer a satisfactory solution?
The services provided by Eagle Inventory are independent and unprejudiced and as such are both available and qualified to advise and guide both parties to a solution. In the unlikely event that the situation thereafter remains inconclusive the matter can be directed to the Government authorised Property Redress Scheme (PRS) for official appraisal.

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